FAQ

Have some questions?

Why not take a look at some of the most frequently asked questions below to see if we have your answer.


 How do I know what size to choose?

Our shoes are sized in centimetres so its easy peasy. Just measure your little ones foot and round up 1cm then select. You can also download our easy how to guide and foot measurement printable.

 

If I am not 100% happy with my purchase what do I do?

No worries that is why we created our Happy Feet Guarantee. We want to make sure you have the perfect shoe for your little one. Read the full policy here.

 

Shipping

How much is shipping?

We do Flat Rate Shipping

Standard Post $9.00

Express Shipping $12.15

What shipping company do you use?

  • We use Sendle Couriers with Authority to Leave for all parcels. 

  • PO Box or Areas outside courier coverage will be sent via Australia Post.

  • Allow up to 3 extra days for rural delivery.

What are the average delivery times?

* Please be aware covid has impacted delivery times worldwide. We endevour to pack and send as quickly as possible however delivery times may take longer than normally expected.

1-3 business days Perth

8-10 business days Sydney, Melbourne, Brisbane, Canberra.

11-13 business days Queensland

Select Express Post at checkout to ensure super fast delivery for a special occasion.

 

How do I know if my little one needs to wear soft sole shoes?

There is some great information about growing feet on our blog.

 

Read more >

 

 

Search our shop